Reference

Read What We Record About You

One login, one account wallet, and a clear list of what we keep behind it — that is what this page sets out, from the reference your bKash, Nagad or Rocket confirmation carries to the device you sign in on.

Wallet data kept shortCookies you can clearRequests answered in writingRead before you deposit
Explore the Lobby Read FAQ
12winbd Read What We Record About You
REACHING OUR DESK

Send Us Your Data Request Directly

Privacy requests travel through the same channels you already use for wallet help, so you never have to hunt for a separate address. Message our desk from inside your account and say plainly what you want: a copy of your record, a correction, or closure. We reply to the email or number already on your profile, never to a new address pasted into a chat. If the question involves money, add the bKash, Nagad or Rocket reference and we will pull the exact transaction.

Message us in your account Open your account wallet screen and use the support button. Write what you need, whether that is a copy, a correction or closure, and we answer on the contact already saved to your profile.
Email the privacy desk Prefer a written trail? Send the same request by email. Include your registered number and the wallet you pay from, so we can match you on the first pass instead of asking twice.
Payment reference lookup Asking about one specific deposit? Paste the bKash, Nagad or Rocket reference into your message. That number ties the transfer to your account wallet and shortens the check considerably.
HOW WE HANDLE IT

How We Guard Wallet and Login Data

Cookies, session records and sign-in checks are the parts you ask about most, so here is how each one works on our side. We set a small number of cookies: one holds your session open, one remembers your language, one measures page load so a slow screen can be fixed. None of them carry your bKash or Nagad PIN. When an account closes, we stop using the profile for anything active, while records tied to a payment stay for as long as a query on that transfer could still arise.

Data we actually store

Registration contact, wallet number, payment references, and device plus session details. The list is short on purpose, and we never collect your bKash PIN or your full wallet balance.

Cookies on your phone

Three small files: session, language and page-speed measurement. Clear them from your browser settings whenever you like. You will simply need to sign in again afterwards.

Keeping your login yours

Sign-in checks flag a new device or a location that does not match your usual pattern. When that happens we ask you to confirm before the wallet screen opens.

Retention and closing out

Active profile data goes once the account is closed. Records tied to a deposit or withdrawal remain until any query window on that particular payment has passed.

Privacy Questions You Send Us Often

Most of what reaches our desk is the same handful of questions, so they are answered here in plain terms. If yours is not below, send it through the support channel inside your account and we will reply on the email or number already on your profile. Access to real-money play depends on your local law and eligible regions, so a few answers also touch on where this policy applies.

Your mobile number or email, your name, the wallet number you pay from, deposit references from bKash, Nagad or Rocket, and basic device data such as browser type and rough location.

Only where it is needed to clear a payment or meet a legal requirement, such as the payment partner handling the transfer. We do not sell your wallet details or pass them to advertisers.

Message our desk from inside your account and say you want a copy. We confirm the request against the email or number on your profile, then send the record to that same contact.

You can ask us to close the account at any time. Most of your profile is removed, though payment records stay on file while a deposit or withdrawal could still be queried.

A session cookie that keeps you signed in, a language cookie, and a measurement cookie for page speed. None of them store your wallet PIN or your bKash balance.

Use the support channel inside your account straight away and change your password. We check recent logins, and if a deposit moved without you, we trace it through the payment reference.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoDragon Tiger Fast TableInfoAbout Us

Related pages

12winbd Bangladesh 12Winbd Banking About Us Register Roulette Roundtable