Reference

Banking at 12winbd, Step by Step

Every taka moving in or out of your account travels a rail you already hold: bKash, Nagad or Rocket, on the phone in your hand.

bKashNagadRocketWithdrawals to your own walletSecure account verification
Explore the Lobby Read FAQ
12winbd Banking at 12winbd, Step by Step
12winbd Confirm Your Name, Then Take Payouts

Confirm Your Name, Then Take Payouts

Verification is a name check, not an obstacle. We ask for a photo ID — National ID card or passport — a picture of you holding it, and a wallet screenshot showing your name and number. Send those through the account security screen and our team compares the ID name, the wallet name and the name on your 12winbd profile. Finish it

early and your first payout has nothing queued ahead of it. It also stops anyone else from pointing a withdrawal at a number that is not yours.

  • Gather two items — Your photo ID and a wallet screenshot that clearly shows your name and number. Sharp images save a second round of back and forth.
  • Upload from the security screen — Open the verification area inside your account, attach both images and submit. You can close the app while it waits.
  • Let us match the names — Our team lines up the ID, the wallet and your profile. If a photo is blurred we ask again rather than refuse outright.
  • Carry the status into payouts — Once confirmed, withdrawal requests skip the document step and return to the same wallet you just verified.
12winbd Fund Your Account With bKash or Nagad

Fund Your Account With bKash or Nagad

Deposits begin in your wallet app, not on a card form. Open the cashier inside your 12winbd account, pick bKash, Nagad or Rocket, and we display the receiving number together with the amount field, so you send exactly what you meant to send. Confirm with your wallet PIN, then paste the transaction ID back into the screen. If you are funding from

Dhaka or Chittagong, the whole path runs on the phone you are already holding. When the ID matches, the sum lands in your account wallet and you can move into the lobby.

  • Open the cashier — Sign in and open the deposit screen from your balance bar. On mobile it sits one tap from the lobby.
  • Pick your wallet — Choose bKash, Nagad or Rocket. The receiving number and the amount field appear together on the same screen.
  • Send and confirm — Send from your wallet app, enter your PIN, and keep the transaction ID your wallet shows you afterwards.
  • Paste the transaction ID — Drop that ID into the cashier. Once it matches, the amount moves into your account wallet and your balance updates.
12winbd Withdraw to Your Own Wallet

Withdraw to Your Own Wallet

Payouts go back to a wallet held in your own name — bKash, Nagad or Rocket — and that single rule keeps the process readable for everyone. Open the withdrawal screen, choose the wallet, type the amount, and we check it against your account balance and your confirmed details. Deposited with bKash? The money returns to that same bKash number. Your first

request waits on the name check described below. Nothing leaves to a friend's number or a different holder's name, so make sure your wallet details are accurate before you submit.

  • Open the payout screen — Sign in and open the withdrawal area from your account wallet. Your balance and any open request sit right there.
  • Choose the same wallet — Select bKash, Nagad or Rocket and confirm the number is yours, since payouts only go to an account in your own name.
  • Enter the amount — Type the sum you want to move out and read the confirmation panel before you send. It repeats the wallet number.
  • Clear the document check — A first payout may pause while we compare your ID and wallet name. After that, later requests follow the same wallet path.
PAYMENT RAILS

Switch Wallets Inside Your 12winbd Account

Each option below is a rail you already know. bKash and Nagad cover most phone wallets in Bangladesh, Rocket is the DBBL mobile wallet many account holders already carry, Upay sits alongside them, and Bank Transfer suits sums you would rather move from your own bank account. You can switch between them from one deposit to the next, as long as a payout still returns to a wallet held in your own name.

bKash The wallet most of our customers reach for first. Send from your bKash app to the number we display, then paste the ID back into the cashier.
Nagad Just as direct. You send from Nagad, copy the transaction ID it gives you, and confirm it on the deposit screen. Payouts return to that verified number.
Rocket For DBBL account holders who prefer banking and balance in one place. Send from the Rocket app, then match the transaction ID in your account.
Upay A useful alternative when bKash or Nagad is busy on your side. Same route: send, copy the ID, paste it back, watch your balance move.
Bank Transfer For larger sums you would rather move straight from your bank account. Use your own account name and keep the slip reference so we can match it.

Deposits, Payouts and Wallet Questions

Here are the things customers ask our support desk most often about money movement. Short answers, no runaround — if your case is not covered, the account help channel reaches a person who can trace your transaction ID against the wallet receipt you sent.

Open the cashier, pick bKash, send the displayed amount from your own bKash app, then paste the transaction ID back into the deposit screen. Your balance updates once the ID matches.

No. Payouts return only to a bKash, Nagad or Rocket number registered in your own name, which is why we check the wallet against your ID during verification. A mismatch pauses the request.

A National ID card or passport, a photo of you holding it, and a wallet screenshot showing your name and number. We compare all three against your profile before the first payout clears.

The cashier shows the accepted range for the wallet you pick before you send anything, so check that field on the deposit screen rather than guessing. Stay inside it and the ID matches cleanly.

Copy the transaction ID from your wallet app and send it to our support team through the account help channel. We trace it against the receiving number and tell you what happened.

A first payout waits on the name check, and a request to a wallet that differs from your deposit wallet gets a second look. Support can tell you which step your request sits on.
Reference

12Winbd Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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